Returns & Refunds Policy
If you are not 100% satisfied with our products, you are welcome to contact us within 30 days of delivery to request a return or exchange. Please email us first and we will guide you through the process. Please note that any unauthorized returns will not be accepted.
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
- We do not accept returned items that are sent back by you directly without checking with us first.
- Please use a local postal courier like USPS for returns.
- You will be responsible for the shipping fee for returns and exchanges unless you received a damaged, defective, or incorrect item for our reason.
RETURN/REFUND PROCESS
- Please contact [email protected] first and we will write back to you as soon as possible. Please tell us the details of your order in the email: your name, order number, and reason. We will first check if the product you received meets the requirements for return or exchange.
- Return/exchange broken or defective item(s): You must attach a picture/ video that clearly shows the broken/defective items and describe the issue(s) with your item. Please let us know if you cannot send a picture and we are happy to help.
- If you are eligible to return an item and need to return it, we will issue you a return address and RMA (Return Merchandise Authorization) number to clearly write on the label or the outside of the box. We cannot proceed with your request unless the given RMA number is present and clear on your package and you have provided us with a tracking number via email at [email protected]
- After receiving the return address we sent to you, please return your items within 7 working days. Items returned after 7 days will not be eligible for an exchange or refund.
- Once your package has arrived at our facility it will take 3-7 working days for us to process your request. During this period our warehouse staff will verify and account for everything you have sent us. As soon as we get a confirmation from our warehouse, we will get in touch with you via email to confirm we have received your return and finalize the process. You can get the refund in 7 working days. If you didn’t get it, please contact us then.